Refund / Return Policy

1. Basic Rule

Refund and return decisions depend on listing accuracy, item condition, delivery status, and the evidence submitted by both parties.

2. Cases Eligible for Refund or Return

• The item is significantly different from the listing description.
• The wrong item was delivered.
• The item arrived damaged because of shipping issues.
• An order was marked delivered but was not received, supported by valid evidence.

3. Cases Not Eligible

• The buyer changed their mind after confirming the purchase.
• Minor cosmetic differences already visible in listing media.
• Claims submitted without the minimum required evidence.

4. Claim Time Window

Buyers should submit refund or return requests within the platform claim period after the delivery status is updated.

5. Required Evidence

• Order ID and listing reference.
• Photos or videos clearly showing the issue.
• A short written explanation of the problem.

6. Review Process

• Froshyar reviews buyer and seller evidence.
• Additional information may be requested from either side.
• The final decision may be a full refund, partial refund, return-and-refund, or rejection.

7. Payment Handling

Approved refunds are processed according to the payment method, order status, and any applicable escrow or wallet rules.

8. Contact

For dispute or refund questions, contact zonexdevelopment@gmail.com.